Privacy Policy

1. Introduction

jiliok.com ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users who access and use our online gaming platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.

This Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data. It applies to all registered players, visitors, and any individual whose personal data is processed by jiliok.com in connection with our services. By using jiliok.com, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern your use of the jiliok.com platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jiliok.com acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors.

As the Personal Information Controller, jiliok.com determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable Philippine privacy laws.

You may contact our Data Protection Officer at any time using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jiliok.com collects the following categories of personal data, depending on how you interact with our platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address (city, province, region within the Philippines)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued ID number and type (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Copies of identity documents submitted for KYC verification
• Selfie or facial verification image (where required)
• Proof of address documents (where required for enhanced due diligence)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e-wallet account references, bank account details — stored in tokenized form only)
• Transaction amounts, dates, and reference numbers
• Account balance history

3.4 Gaming Activity Data

• Game session records (games played, duration, wagers placed, outcomes)
• Bonus and promotion participation history
• Responsible gaming settings and limit configurations
• Self-exclusion records, where applicable

3.5 Technical & Device Data

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 8)

3.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing preference settings

4. How We Collect Your Data

jiliok.com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to surveys, or update your account settings on jiliok.com.
• Automatically: When you access and use jiliok.com, our systems automatically collect technical and device data, including IP addresses, session data, and cookie information, through standard web technologies.
• From third parties: We may receive identity verification data from licensed KYC service providers, fraud prevention data from payment processors, and geolocation data from IP intelligence services — all for the purpose of operating jiliok.com securely and in compliance with Philippine regulations.
• From payment providers: When you make a deposit or withdrawal via GCash, PayMaya/Maya, or a Philippine bank, we receive transaction confirmation data from those providers to reconcile your account.

5. How We Use Your Personal Data

jiliok.com uses your personal data for the following purposes:

jiliok.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliok.com processes your personal data on the following legal bases:

• Contract Performance: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your jiliok.com account, including providing gaming services and processing financial transactions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160, as amended), the Data Privacy Act (RA 10173), and any applicable PAGCOR regulatory requirements.
• Legitimate Interest: Processing is necessary for jiliok.com's legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending you marketing communications or promotional offers, we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

jiliok.com does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and Philippine banking partners receive the minimum data necessary to process your deposits and withdrawals securely.
• KYC & Identity Verification Providers: Licensed third-party providers who assist us in verifying your identity and age in compliance with Philippine regulations.
• Fraud Prevention & Security Services: Providers who help us detect and prevent fraudulent activity, unauthorized access, and money laundering on the jiliok.com platform.
• Game Content Providers: Game studios and software providers whose games are available on jiliok.com may receive anonymized or pseudonymized session data for game performance and fairness auditing purposes.
• Regulatory Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where jiliok.com is legally required or compelled to disclose personal data in connection with a lawful investigation or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third parties with whom jiliok.com shares personal data are required to process that data in accordance with applicable Philippine privacy laws and our data processing agreements. We do not permit our service providers to use your personal data for their own purposes.

8. Cookies & Tracking Technologies

jiliok.com uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file placed on your device when you visit jiliok.com. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of jiliok.com, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Help us understand how players use jiliok.com by collecting anonymized data about page visits, session durations, and navigation paths. This data is used solely to improve the platform experience.
• Functional Cookies: Remember your preferences and settings (such as responsible gaming limits and display preferences) to provide a more personalized experience on jiliok.com.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on jiliok.com.

jiliok.com does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of jiliok.com, including the jiliok.com Login function.

9. Data Retention

jiliok.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with anti-money laundering record-keeping requirements under RA 9160.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming activity data: Retained for three (3) years from the date of each gaming session, or longer if required for dispute resolution or regulatory purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days.
• Technical and device data: Retained for twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, jiliok.com will securely delete or anonymize your personal data in accordance with our data disposal procedures.

10. Your Data Subject Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliok.com:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data jiliok.com holds about you, along with information about how it is being processed.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated. You can update basic account information directly through your jiliok.com account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You may request that jiliok.com provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where jiliok.com relies on legitimate interest as the legal basis, or where your data is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiliok.com has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Data Security Measures

jiliok.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: TLS 1.3 encryption for all data in transit; AES-256 encryption for sensitive data at rest, including KYC documents and payment information.
• Access Controls: Role-based access controls ensuring that only authorized personnel with a documented business need can access personal data. All access is logged and audited.
• Multi-Factor Authentication: Required for all jiliok.com staff accessing systems that contain personal data.
• Regular Security Audits: Periodic penetration testing, vulnerability assessments, and security audits conducted by qualified third-party security professionals.
• Incident Response: A documented data breach response plan that includes procedures for containment, assessment, notification to affected players, and reporting to the NPC within the required timeframes.
• Staff Training: Regular data privacy and security training for all jiliok.com employees who handle personal data.
• Vendor Management: All third-party service providers who process personal data on behalf of jiliok.com are subject to data processing agreements and security assessments before engagement.

While jiliok.com takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your jiliok.com Login and to enable any available account security features.

12. Children's Privacy

jiliok.com is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age requirement for registration and use of jiliok.com is 21 years, in compliance with Philippine gaming regulations.

If jiliok.com becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data, and report the matter to the appropriate regulatory authorities where required.

If you are a parent or guardian and believe that your child has registered on jiliok.com, please contact our Data Protection Officer immediately using the contact details in Section 15.

13. Third-Party Links & Services

jiliok.com may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya/Maya, or Philippine bank websites) that you may be redirected to when making deposits or withdrawals. These third-party platforms operate under their own privacy policies, which are independent of jiliok.com's Privacy Policy.

jiliok.com is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party platforms you access in connection with your use of jiliok.com.

Game content provided by third-party game studios on the jiliok.com platform is subject to data processing agreements that restrict those studios from using your personal data for any purpose other than delivering the game service.

14. Changes to This Privacy Policy

jiliok.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the jiliok.com platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how jiliok.com protects your personal data.

Your continued use of jiliok.com following the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you may request account closure in accordance with the Terms & Conditions.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliok.com's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer: jiliok.com Privacy Team
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the jiliok.com platform

We aim to respond to all privacy-related inquiries within five (5) business days. For data subject rights requests, we will respond within fifteen (15) business days as required by NPC guidelines.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.